Return policy

يا هلا فيك! Aligning your return policy with established players like KSA Drop and Zambeel is a smart move for "souqlilarab". Here's a draft incorporating common elements:

At souqlilarab, we want you to be completely satisfied with your purchase. If, for any reason, you are not, we offer a straightforward return process, similar to the policies you might find at KSA Drop and Zambeel.  

 

You can typically return most items within seven days of receiving them, provided they are in their original condition, unworn or unused, with all original tags and packaging intact. Certain items, such as intimate apparel or personalized goods, may not be eligible for return for hygiene or customization reasons.

To initiate a return, please contact our customer support team with your order number and details of the item you wish to return. We will guide you through the process, which may involve arranging a free return pickup, depending on your location, mirroring the convenience offered by services like Zambeel.  

 

Once we receive and inspect the returned item, and it meets our return criteria, we will process your refund or exchange. Refunds will typically be credited back to your original payment method within a reasonable timeframe. Exchanges are subject to product availability.

Please note that specific conditions may apply to sale or promotional items, as is common practice with online retailers like KSA Drop. These conditions will be clearly stated at the time of purchase.

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or full refund, including any applicable shipping costs. This aligns with the customer-centric approach of platforms like Zambeel.  

 

Your satisfaction is our priority at souqlilarab. We strive to make the return process as smooth and hassle-free as possible, reflecting the standards set by leading e-commerce platforms in the KSA market.